ORDERING & RETURN POLICIES

 

PLEASE READ BEFORE ORDERING!!!

PRICING
All prices, part numbers and availability of parts on this site are subject to change without notice. Parts superseded will be shipped automatically. The price of the superseded part  may differ from the ordered part. If a return is desired due to cost of supersedence, no handling/restocking charge will apply.

RETURNS & CANCELLATIONS
We will replace any item which has been incorrectly shipped, or any item which has been determined to be defective within 5 days of invoice. All other returns must have an RMA number (which can be obtained by calling 603-898-0535 before returning package), and must be returned within 30 days. Any cancellations are also assessed a 25% restocking charge (no exceptions).  Any return to stock items for any other reason will be assessed a 25% handling and re-stocking fee. All returns must be made by Fed Ex, UPS or DHL only, and must be addressed to our street address of 40 Lowell Rd Salem, NH 03079.
Sorry, no US Mail returns will be accepted

No returns on electrical, fuel, used parts or special orders which include soft goods in colors other than black. 
ALL RETURNS MUST BE IN UN-USED CONDITION.
 


DAMAGES
UPS: In the event a package received appears damaged, please have the driver note upon delivery and call us to report damage .If the package is left at your address, you must call us and the freight company immediately upon delivery to report damage. If damage is not reported immediately, any claim on damages will be forfeited.
COMMON CARRIER: Upon delivery of any shipment, you must inspect thoroughly for damage before accepting any shipment. Any damage must be noted on the Bill of Lading (delivery receipt) to ensure claims for damage. Any claims for damage must be handled directly with the carrier. If you have any questions or need a phone number for the carrier, please call us. 

SHIPPING & HANDLING COSTS
Shipping and handling costs are added to the cost of the merchandise and added to your invoiced total when the order has been processed and is ready to ship. Shipping and handling costs are not refundable on return on any return to stock orders.   

TRUCK FREIGHT SHIPMENTS
Pieces that are too large for fed Ex or UPS are shipped truck freight. Please note that on all truck freight shipments, the shipping costs are paid collect to the driver upon delivery. Freight charges are added to your invoice on orders outside of the US 48 states and all foreign orders. Delivery may not be available to all countries. 

PAYMENT ON FOREIGN ORDERS
Foreign orders cannot be shipped to a US address using a credit card with a foreign billing address .They must be sent to the card holders foreign address. If a foreign card holder wishes to ship to a US address, payment can be made by wire transfer. Please call for wire transfer details.